TechShield User+ – Empower Your Team with Microsoft 365 and Unlimited Tech Support
Overview
TechShield User+ delivers productivity, collaboration, security, and unlimited tech support for businesses across Lafayette, Fort Wayne, and Indianapolis. We provide user-focused support to ensure your Indiana business thrives in manufacturing, healthcare, education, and technology sectors.
What We Do
TechShield User+ includes:
- Unlimited Tech Support: Access unlimited technical support for all users, covering Microsoft 365 issues, account troubleshooting, and collaboration tool usage, available 24/7 via phone, email, or chat.
- User Account Management: Set up and manage user accounts, ensuring secure access, proper licensing, and compliance with your business policies.
- Security and Compliance Support: Configure Microsoft 365 security features, such as multi-factor authentication, data loss prevention, and email encryption, to protect user data and meet industry standards.
- Collaboration Optimization: Optimize Microsoft Teams, SharePoint, and OneDrive for seamless collaboration, enabling your team to work efficiently from any location.
- Documentation and Training: Deliver user guides, training resources, and ongoing support to ensure your team maximizes the value of Microsoft 365 tools.
How It Works
- Initial Assessment: Assess your team’s needs and existing Microsoft 365 environment to recommend Business Premium or E3, tailored to your operations in Lafayette, Fort Wayne, or Indianapolis.
- Service Deployment: Set up Microsoft 365 licensing, configure user accounts, implement security and collaboration features, and enable unlimited tech support access for your team.
- Ongoing Support: Provide continuous support for user account management, security updates, collaboration optimization, and unlimited tech support, with regular check-ins to ensure user satisfaction.
- Detailed Reporting: Receive monthly reports on user activity, security compliance, support tickets, and tech support interactions, delivered via email or secure portal.
- Flexible Adjustments: Adjust licensing or support scope based on your team’s growth or changing needs, ensuring alignment with your business goals.
Pricing
TechShield User+ is offered on a subscription basis with the following rates:
- Per User:
User Count Price per User 10–24 $100 25–49 $90 50–99 $80 100–199 $70 200+ $65 - Additional Office Locations: $200 per additional location per month (first location free).
- Minimum Commitment: 10 users.
- Service must be Paired with Device+ , at least 1 primary device per User
- Licenses not included in Prices including :CrowdStrike, Windows, Office. Bring your own License, or we can add them.
Service Level Commitments
TechShield User+ (and/or Device+) includes the following service level expectations for support response and resolution:
| Severity | Response Time | Resolution Target | Description |
|---|---|---|---|
| Sev 1 | Within 1 hour | Within 2 hours (Best Effort) | Critical issue causing a business-stopping event affecting >25% of users or devices, or an event that may cause regulatory non-compliance. |
| Sev 2 | Within 4 business hours | Within 12 business hours (Best Effort) | High-impact issue with significant operational disruption. |
| Sev 3 | By next business day | By next business day | Standard issue, general support request, or low-impact item. |
All tickets are prioritized and responded to according to severity. SLAs apply during standard business hours (8 AM – 6 PM EST), unless otherwise specified.
Contact us for a customized quote tailored to your business in Indiana.
Get Started
Empower your team with TechShield User+ from TechShield 923. Whether you’re in Lafayette, Fort Wayne, or Indianapolis, our Microsoft 365 expertise with unlimited tech support ensures productivity and security, backed by our founders’ ransomware recovery legacy. Contact us today to schedule your free consultation and elevate your team’s performance.
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