TechShield Device+ – Comprehensive Device Support with Unlimited Tech Support
Overview
TechShield Device+, a core offering from Tech 923, provides comprehensive technical support for devices, ensuring security, performance, and reliability for businesses across Lafayette, Fort Wayne, and Indianapolis. We deliver robust device protection, support, and unlimited tech support to keep your Indiana business operational and secure in manufacturing, healthcare, education, and technology sectors.
What We Do
TechShield Device+ includes:
- CrowdStrike EDR Deployment and Monitoring: Implement and manage CrowdStrike Endpoint Detection and Response (EDR) to protect devices from advanced threats, including ransomware and malware, with real-time monitoring and response.
- Unlimited Tech Support: Access unlimited technical support for all enrolled devices, covering troubleshooting, software issues, and system performance, available 24/7 via phone, email, or chat.
- Remote Assistance: Provide immediate remote technical support for devices, resolving issues like software errors, connectivity problems, and system performance to minimize downtime.
- Device Security Management: Conduct continuous monitoring, patch management, and vulnerability assessments to safeguard devices against cyber threats.
- Device Performance Optimization: Optimize device settings, update drivers, and manage resources to ensure peak performance for laptops, desktops, and mobile devices.
- Documentation and Reporting: Deliver detailed reports on device health, security status, and support activities, enabling you to maintain oversight of your IT environment.
How It Works
- Initial Assessment: Evaluate your devices to establish a baseline for security and performance, tailored to your business needs in Lafayette, Fort Wayne, or Indianapolis.
- Service Deployment: Deploy CrowdStrike EDR, configure remote assistance tools, set up unlimited tech support access, and enable monitoring for all enrolled devices.
- Ongoing Support: Provide continuous technical support, including unlimited tech support, remote assistance, security updates, and performance optimization, with regular check-ins to ensure device health.
- Detailed Reporting: Receive monthly reports summarizing device status, support tickets, security incidents, and tech support interactions, delivered via email or secure portal.
- Flexible Adjustments: Adjust the scope of support based on your business growth or changing device needs, ensuring alignment with your objectives.
Pricing
TechShield Device+ is offered on a subscription basis with the following rates:
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Primary Endpoint: (e.g., primary system for a user or shared by multiple users, such as laptops or desktops).
- Primary Endpoint must be Paired with User+ , at least 1 user per primary device
Device Count Price per Device 10–24 $100 25–49 $90 50–99 $80 100–199 $70 200+ $65
- Primary Endpoint must be Paired with User+ , at least 1 user per primary device
-
Secondary Endpoint:
- systems like kiosks without continual user interaction or misc systems, excluding switches, printers, etc.).
Device Count Price per Device 10–99 $50 100–199 $45 200+ $40
- systems like kiosks without continual user interaction or misc systems, excluding switches, printers, etc.).
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Additional Office Locations: $200 per additional location per month (first location free).
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Minimum Commitment: 10 devices (Primary or Secondary Endpoints).
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Licenses not included in Prices including :CrowdStrike, Windows, Office. Bring your own License, or we can add them.
Contact us for a customized quote tailored to your business in Indiana.
Service Level Commitments
TechShield Device+ (and/or User+) includes the following service level expectations for support response and resolution:
| Severity | Response Time | Resolution Target | Description |
|---|---|---|---|
| Sev 1 | Within 1 hour | Within 2 hours (Best Effort) | Critical issue causing a business-stopping event affecting >25% of users or devices, or an event that may cause regulatory non-compliance. |
| Sev 2 | Within 4 business hours | Within 12 business hours (Best Effort) | High-impact issue with significant operational disruption. |
| Sev 3 | By next business day | By next business day | Standard issue, general support request, or low-impact item. |
All tickets are prioritized and responded to according to severity. SLAs apply during standard business hours (8 AM – 6 PM EST), unless otherwise specified.
Get Started
Secure your devices with TechShield Device+ from TechShield 923. Whether you’re in Lafayette, Fort Wayne, or Indianapolis, our team is ready to deliver comprehensive device support with unlimited tech support, inspired by our founders’ ransomware resilience. Contact us today to schedule your free consultation and protect your IT environment.
TechShield Device+ Remote Support Patch Management Endpoint Monitoring CrowdStrike IT Support