TechShield On-Site – Expert On-Site Support for Your Devices

Overview

TechShield On-Site provides hands-on, on-site technical support during business hours for all devices enrolled in the TechShield Device+ service. Designed for businesses in Lafayette, Fort Wayne, and Indianapolis, this service ensures your Indiana operations receive personalized, in-person support to keep your devices running smoothly in manufacturing, healthcare, education, and technology sectors.

What We Do

TechShield On-Site includes:

• On-Site Technical Support: Expert technicians visit your location to troubleshoot, repair, and optimize devices enrolled in TechShield Device+, addressing hardware issues, software configurations, and performance challenges.
• Device Health Checks: Perform in-person assessments of device security, performance, and compliance, ensuring alignment with TechShield Device+ standards.
• On-Site Training: Provide hands-on training for your team on device usage, security best practices, and performance optimization.
• Hardware Support: Assist with hardware installations, upgrades, and replacements for enrolled devices, ensuring minimal downtime.
• Documentation and Reporting: Deliver detailed reports on on-site activities, including device status, support outcomes, and recommendations for ongoing maintenance.

How It Works

1. Eligibility Check: Ensure all devices requiring support are enrolled in the TechShield Device+ service.
2. Schedule Support: Request on-site support at least 48 hours in advance, specifying your preferred time during business hours (8 AM–5 PM EST, Monday–Friday).
3. On-Site Visit: A TechShield 923 technician will arrive at your location in Lafayette, Fort Wayne, or Indianapolis to provide support for your enrolled devices.
4. Follow-Up: Receive a detailed report of the visit, including actions taken and recommendations, delivered via email or secure portal.
5. Free Visits: For every 100 devices enrolled per site, receive one free on-site technician visit per month.

Requirements

• Location: Available only for businesses in Indiana (Lafayette, Fort Wayne, Indianapolis).
• Scheduling: On-site support must be scheduled 48 hours in advance.
• Business Hours: Support is provided during business hours (8 AM–5 PM EST, Monday–Friday).
• Enrollment: Devices must be enrolled in the TechShield Device+ service.

Pricing

TechShield On-Site is offered at the following rates:

• On-Site Support Fee: $300 per visit
• Free Visits: For every 100 devices enrolled per site in TechShield Device+, receive one free on-site technician visit per month (up to 4 hours).
• Additional Costs: Travel expenses may apply for locations outside a 50-mile radius of Lafayette, Fort Wayne, or Indianapolis, billed at $0.67 per mile.

Contact us for a customized quote tailored to your business in Indiana.

Get Started

Enhance your TechShield Device+ experience with TechShield On-Site from TechShield 923. Whether you’re in Lafayette, Fort Wayne, or Indianapolis, our on-site support ensures your devices receive the hands-on care they need during business hours. Contact us today to schedule your first on-site visit and keep your operations running seamlessly.